Finding a Good Roofer with Six Questions
Finding the right roofer for your home can be tough and confusing. With the huge number of candidates, how are you supposed to decide whom to hire? Here are six questions for you to ask as you decide:
Do they have insurance?
Choose a roofer with liability and worker’s compensation insurance. Request to see the certificates, and give the insurance company a call to confirm the validity of the documents. This will keep all bids on a level playing field, knowing that a percentage of the cost of the roof and the service comes with the protection of coverage.
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Are they reliable in terms of communication?
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Do they return your calls or send requested documents promptly? Do they provide documentation you request? Do they follow through? Communication is paramount to any kind of business. If it’s not working as it should, project outcomes and business relationships suffer.
How did you meet them?
How you met a roofing company can also be a factor to consider. For example, are they one of those knock-on-the-door roofers? Forget them. Talk to your agent and ask for advice. These roofers will usually tell you that you have storm damage, and try to convince you to sign a letter of intent. This is a pressure tactic. There’s never a need to sign an intent letter. Read the contracts, carefully combing through the details.
Is their offer too good to be true?
Never choose a roofing company on price alone. We know that to provide quality materials and service, reputable roofers have to pay overhead and proper insurance, requiring reasonable pricing. Working out of a pick-up truck allows some roofers to charge cheap, but as a client, you can’t expect them to churn out quality. Most probably, you will only end up spending more money on repairs later on, most of which can be avoided if you had trusted a slightly more expensive roofer with a workmanship guarantee.
Will they have you sign a written contract with all key details?
Being the client, you have to be in control. Do not pay until the job is completed. You have to be satisfied with the outcome first. Terms of payment should all be settled prior to the job. And remember to ask how long the project will take. You should know the size of their crew to determine whether or not the deadline they have provided is realistic.
Are they local?
Choosing a local roofer is wise. When we say, “local,” we don’t only mean a roofer who is working in your area, but also one who has an established reputation and strong ties within your community. This way, you can avoid problems with warranty. It is easy for any roofer to provide a piece of paper, but remember that warranty is only as reliable as the company that provided it.